Legal
Delete Your Account
Last updated on
You can delete your ReadyOS account at any time from the ReadyOS desktop or mobile app. This page explains how, and what happens to your data when you do.
1. Delete your account in the app
- Sign in to the ReadyOS desktop or mobile app.
- Open Settings.
- Select Delete Account.
- Type DELETE to confirm, then confirm the deletion.
Your account is deleted immediately and you are signed out on that device.
2. If you own an organization
An organization must always have an owner. If you own an organization that other people still belong to, transfer ownership or remove its other members before deleting your account. An organization you own with no other members is closed together with your account.
3. What happens to your data
Your sign-in
Your sign-in credentials are permanently deleted and you can no longer sign in. Your organization memberships end, and you stop appearing as an active member of any clinic.
Your email address
Your email address is erased from your account. We keep only a one-way hash of it, so that support can confirm the deletion if you contact us about it.
Your name
Your name is kept, because reports show which clinician reviewed them. It remains only as part of those medical records, for the same retention period.
Your profile photos
Your profile photos are permanently deleted, including earlier ones you replaced.
Medical records
Reports, sessions and patient records stay in the system. They are medical records, and they are retained for as long as the medical record-keeping laws that apply to your clinic require.
4. Can’t access the app?
If you can’t sign in, send us a deletion request from the email address on your account through our contact form.
You can also email us at support@readyos.ai
5. Deletion is permanent
Account deletion cannot be undone. To use ReadyOS again, you will need a new account, for example through a new invitation from your clinic.